Learn how Chillicothe Transit System (CTS) transitioned from legacy operating systems to a reinvigorated, demand-responsive, and integrated network delivering on-demand, paratransit, and fixed route service from one platform.

This case study outlines CTS' past approach, its current needs, and the ensuing transition to operating all transit modes on one platform through its partnership with The Routing Company (TRC). Finally, this case study also covers the added benefits realized by CTS through transit mode integration, including:

• Significantly better fleet and labor utilization,
• Improved rider experience,
• Shorter wait times, and
• Increased trip fulfillment rates.