Based in Fairfield, California, FAST was facing inefficient service, poorly utilized assets, and difficult-to-manage schedules. By working with The Routing Company (TRC), FAST leveraged Pingo to remove fixed routes, introduce microtransit zones, and increase fleet utilization significantly.
This case study covers the FAST transition from a challenging and inefficient system to one that successfully deployed commingled paratransit service (where vehicles are used for both paratransit and regular on-demand services at the same time). The case study will also:
This case study covers the FAST transition from a challenging and inefficient system to one that successfully deployed commingled paratransit service (where vehicles are used for both paratransit and regular on-demand services at the same time). The case study will also:
- Explain how FAST increased its efficiency and improved rider equity in through commingled paratransit,
- Illustrate the tangible impact commingled service had on its volume of call center bookings, on-time performance, and wait times, and
- Outline how commingled paratransit service has grown ridership in previous fixed routes.
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