Great software deserves a great operator. Milpitas SMART had the technology. What it needed was a partner who could match it.

Powered by RideCo, Milpitas SMART was already a top-rated microtransit service. But inconsistent operator performance was undermining an otherwise exceptional rider experience. When RideCo needed a partner that could deliver the same level of quality on the ground, they turned to SilverRide.

The results were immediate. After taking over the full fleet of seven vehicles in September 2024, SilverRide achieved 100% schedule adherence, a 98% quality rating, 38% ridership growth, and a 17% improvement in efficiency. Then, when a regional transit operator strike in March 2025 threatened to strand hundreds of fixed-route riders, SilverRide scaled operations by 50% in under 72 hours, launching Sunday service and adding four weekday drivers without compromising quality standards.

This case study shows what becomes possible when technology and operations are aligned around one goal: an exceptional rider experience, every trip.

Inside this case study, you'll discover:

• How SilverRide achieved 100% schedule adherence and a 98% quality rating within months of launch

• The scalability model that enabled a 50% capacity increase in under 72 hours during a transit crisis

• Why ridership grew 38% after SilverRide took over operations

• What RideCo's Vice President of Partnerships calls the traits that set SilverRide apart: efficiency, quality, and reliability

• How microtransit partnerships can deliver both rider satisfaction and operational efficiency at scale

Complete the form to download this complimentary case study today.